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Shipping Policy

This Shipping Policy explains how orders placed through Mori Bonsai are delivered or collected.

Because bonsai trees are living plants, we take additional care when arranging transportation and may coordinate delivery timing directly with the customer where necessary.

Delivery Area

Mori Bonsai is based in Dubai, United Arab Emirates.

Available delivery options and any applicable delivery charges will be displayed during checkout or communicated to the customer before the order is confirmed.

Some locations may require a customised delivery arrangement depending on distance, tree size or transportation requirements.

Order Processing

Orders are prepared for delivery only after payment has been successfully received or otherwise confirmed.

Live bonsai trees are inspected before dispatch.

Depending on the tree, we may also prepare or secure the pot, soil surface, foliage or branches to reduce the risk of movement during transportation.

Delivery Time

Estimated delivery timing will be shown during checkout where available or confirmed with the customer after the order is placed.

Because live bonsai require appropriate handling, some deliveries may need to be scheduled directly with the customer.

Delivery estimates are provided in good faith but are not guaranteed delivery appointments unless expressly confirmed as such.

Delivery Charges

Applicable delivery charges will be displayed at checkout or communicated before confirming the delivery.

Delivery charges may vary depending on factors including:

  • Delivery location

  • Tree size and weight

  • Pot size and weight

  • Number of items

  • Special transportation requirements

Where free delivery is offered as part of a promotion or individual product listing, any applicable conditions will be stated at the time of purchase.

Local Collection

Where collection is available, customers may arrange to collect their order directly from Mori Bonsai at an agreed date and time.

Please do not arrive for collection until you have received confirmation that your order is ready.

Responsibility for safely transporting and securing a tree transfers to the customer once a collection order has been handed over in good condition.

Receiving a Live Bonsai

We recommend inspecting your bonsai promptly when it is delivered.

Please check:

  • The overall condition of the tree

  • The trunk and branches

  • The pot

  • The stability of the tree in the pot

  • Any obvious transportation damage

If you identify a significant issue, please photograph it before making substantial changes to the tree.

Any claim relating to the condition of a live bonsai at the time it was received must be reported in accordance with our Refund & Return Policy.

Damage During Delivery

We take reasonable precautions when preparing live plants and other products for transportation.

If your order arrives with damage that appears to have occurred during transportation arranged by Mori Bonsai, please contact us promptly.

Please provide:

  • Your order number

  • Photographs of the entire item

  • Close-up photographs of the damage

  • Photographs of the packaging where applicable

Please retain any packaging until the matter has been assessed.

Depending on the circumstances, Mori Bonsai may arrange a replacement, refund, partial refund or another appropriate solution in accordance with our Refund & Return Policy.

Customer Availability

Where delivery has been scheduled directly with the customer, someone must be available to receive the order at the agreed location.

Because bonsai trees should not be left unattended in unsuitable environmental conditions, our delivery provider may be unable to leave a live tree outside a property unless this has been specifically agreed in advance.

If delivery cannot be completed because:

  • Nobody is available to receive the order

  • Incorrect contact information was provided

  • An incorrect or incomplete delivery address was provided

  • Access to the delivery location is unavailable

an additional delivery charge may apply when arranging another delivery attempt.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please contact Mori Bonsai as soon as possible if you need to correct your delivery details.

Once an order has been dispatched, we may not be able to change the delivery address.

Delivery Delays

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

  • Traffic conditions

  • Severe weather

  • Vehicle or transportation issues

  • Government restrictions

  • Access restrictions

  • Courier delays

  • Other unforeseen events

Where we become aware of a significant delay, we will make reasonable efforts to communicate with the customer and arrange an alternative delivery time where necessary.

Weather and Live Plant Safety

The health of the tree takes priority when arranging delivery.

Where environmental or transportation conditions could create an unreasonable risk to a live tree, Mori Bonsai may contact the customer to reschedule delivery.

This is particularly relevant during periods of extreme heat or where a tree would otherwise remain exposed inside a vehicle or outside a property for an extended period.

Large or Fragile Trees

Certain bonsai trees may require special handling because of their:

  • Size

  • Weight

  • Pot

  • Branch structure

  • Age

  • Overall fragility

Where special handling or transportation is necessary, this may affect the delivery method, schedule or cost.

Any additional delivery requirements will be communicated before the order is dispatched.

International Shipping

Unless specifically stated otherwise on the website or agreed with Mori Bonsai in advance, online orders are intended for delivery within the United Arab Emirates.

International movement of live plants may require phytosanitary certificates, import permits, customs documentation or other regulatory approvals.

Mori Bonsai will not dispatch live plants internationally unless the required shipping and regulatory arrangements have been agreed in advance.

Returns

Shipping arrangements associated with returns, refunds, defective products and change-of-mind returns are governed by our separate Refund & Return Policy.

Contact Us

For delivery enquiries:

Mori Bonsai Trading
Dubai, United Arab Emirates
mori-bonsai.com

Please include your order number when contacting us about an existing delivery.